We are committed to delivering your carefully selected footwear with efficiency and care. Every order is processed within 1-2 business days after payment confirmation, ensuring your adventure-ready or occasion-perfect styles reach you promptly. Our team meticulously inspects each item before dispatch, guaranteeing quality and accuracy. Whether you're upgrading your outdoor gear or refreshing your everyday collection, we prioritize secure packaging to protect your purchase during transit.
Processing typically completes within 48 hours, excluding weekends and holidays. Delivery durations vary based on your location and selected shipping method. Domestic shipments generally arrive within 5-7 business days post-dispatch, while international deliveries may require 10-20 business days. Seasonal peaks or unforeseen carrier delays may occasionally extend these estimates, but we proactively monitor all shipments to minimize disruptions.
We offer transparent pricing with two convenient options:
Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically granted for orders exceeding $60 (up to $9,999)
During checkout, the system will automatically apply the most economical rate based on your cart total. No promotional codes are required for free shipping eligibility.
Currently serving customers across North America, the European Union, and select Asian countries. We're unable to ship to PO boxes, APO/FPO addresses, or the following regions: Crimea, Donbas, Syria, and North Korea. Some remote locations may incur additional delivery surcharges, which will be clearly displayed before payment if applicable. Contact [email protected] for specific country availability queries.
Within 24 hours of shipment, you'll receive a confirmation email containing:
- Your unique tracking number
- Carrier information with live tracking link
- Estimated delivery window
Track directly through our website's "Order Status" portal or the carrier's platform. Not seeing updates? Tracking typically activates within 48 hours of label creation—check back later or contact us for assistance.
While we carefully vet our logistics partners, occasional delays may occur due to weather, customs inspections, or carrier backlogs. If your package exceeds the estimated delivery window by 5+ business days, please:
1. Check tracking for any carrier alerts
2. Verify your shipping address in order confirmation
3. Contact our support team at [email protected] with your order number
We'll initiate a trace investigation with the carrier and keep you informed throughout the resolution process.
International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and are separate from your order payment. We declare all packages at actual value and cannot mark items as "gifts" to avoid fees. For accurate estimates, consult your national customs office before ordering. Note: Refused shipments due to unpaid duties will incur return processing fees deducted from your refund.
